Information abount shipping
How will my order be shipped?
Orders within the Netherlands, or to Belgium, Luxembourg or Germany, are delivered by UPS. Orders to other countries will be handled by PostNL.
On which days do UPS deliver?
UPS delivers only on working days, so from monday to friday, between 8 am and 5 pm at the delivery address that you filled in in your order.
When will I get my order?
It depends on the stock-situation and the delivery and payment method you selected. Normally all products can be delivered from our stock, and if you pay through Multisafepay, you will have your order the following day (if you ordered before 3 pm). If you choose to pay by bank account transfer, we will send your order as soon as we receive your payment on our account.
I have placed an order. How will I be updated about the progress of the order?
In case of UPS carrying out the delivery, the system of UPS will keep you aware through emails during various steps in the delivery process. If PostNL carries out delivery, you will receive an email from us with a tracking number, so you can follow your order on www.tracktrace.nl.
I have not received my order. What should I do?
Always check the delivery status of your order on the website of UPS first. After we have sent an email saying that your order has been sent, it is safe to assume that it will be delivered the following day in 99% of the cases. If this is not the case, it will come the day after that. If PostNL carries out the delivery, you can trace your order via Track & Trace. The delivery time varies per country.